Terms and Conditions of Golm Silvretta Lünersee Tourismus GmbH

1. Components of the Contract

These General Terms and Conditions (GTC) form an integral part of the contract for the provision of services by the contracting party. The current version is available to customers online (www.gsl-tourismus.at) and is also posted at the various ticket counters and mountain railway entrances. Furthermore, the general fare regulations, price lists, and the officially approved conditions of carriage as posted at the individual mountain railway entrances are an integral part of the contract. In addition, the FIS rules are an integral part of the contract. The customer is obligated, within the scope of the contract of carriage, to behave considerately and in accordance with the FIS rules, particularly within the ski area, and not to endanger the physical safety of other persons; this applies in particular to other customers of GSL.

2. Conclusion of the Contract

a) To use GSL services, you must purchase and carry a valid ticket (electronic ticket).

b) The fee announced by GSL at the time the contract is concluded must be paid for the purchase of the respective ticket.

Tickets at reduced rates are issued only upon presentation of appropriate proof (e.g., valid photo ID).

c) Information (particularly pricing information) contained in brochures, newsletters, catalogs, advertisements, price lists, etc., is not binding; we reserve the right to make changes.

d) Passengers must present their ticket to GLS staff upon request and, if necessary, hand it over so that staff can verify that GLS services are being used in accordance with the terms of service. Failure to comply with this requirement may result in the ticket being deactivated and the passenger being denied boarding.

e) Multi-day tickets are valid only on consecutive days, unless a different validity period is expressly specified (e.g., flexible ski passes/flexible season passes).

f) If tickets are purchased from third parties (third parties include external sales outlets such as Montafon Tourismus and other sales outlets, including in particular Stand Montafon, sports shops, hotels, tourist offices, etc.), these parties act as agents for the purpose of concluding the framework agreement for the GSL.

g) If services from third-party providers are purchased through GSL or its website (e.g., mountain breakfast, Silvretta Ski Safari, hikes, etc.), GSL acts as an agent on behalf of and for the account of these third-party providers, meaning that the contract is concluded exclusively with the respective third-party provider.

3. Liability

a) Liability for property damage and financial loss incurred by GSL due to slight negligence is mutually excluded. In particular, the contracting party shall not be liable for slight negligence resulting in soiling of customers’ clothing caused by cable car facilities.

(b) GSL shall not be liable for any damages incurred by a customer as a result of the conduct of third parties who are not under its control or subject to its instructions.

c) Use of the “open ski area” is at your own risk and responsibility. No safety or marking measures (such as safety barriers, checks, closures, etc.) are in place in the open ski area. Any measures taken in exceptional cases are voluntary and do not impose any obligation on GSL.

4. End of operations, end of contract

The contract of carriage applies only to the use of open facilities, slopes, and ski trails during the published operating hours. Contractual claims against GSL therefore apply only during the published operating hours and only to open slopes and ski trails. After closing time, snow groomers equipped with winches are in operation, and use of the slopes and ski trails is prohibited. Liability for accidents after operating hours is excluded.

5. Breaches of Contract by the Customer

a) Tickets may not be transferred to third parties, resold, etc., without the prior written consent of GSL.

b) Any misuse of the ticket (e.g., unauthorized transfer, use of another person’s ticket, use of the transportation service without a ticket, failure to comply with instructions necessary for the safe operation of the cable car facilities, use of a discounted ticket without meeting the eligibility requirements, etc.) will result in the immediate and irrevocable revocation of the ticket.

c) The customer acknowledges that it is his or her contractual obligation to comply with the FIS rules and to behave considerately toward other customers and the contractual partner’s agents, in particular not to endanger the physical safety of others.

d) The customer is also contractually obligated to follow the instructions of GSL employees and persons authorized by GSL (vicarious agents), as these instructions are intended to ensure the safety of all customers.

e) If a customer is found to have violated their contractual obligations, they may be expelled from the ski resort without compensation. The customer is no longer permitted to use the ski resort for the following 24 hours. Pursuant to the Vorarlberg Sports Act, ski patrol officers are authorized to confiscate tickets and sports equipment for the duration of this ban to enforce it.

f) Any use of a ticket that violates the terms of the contract or constitutes misuse (e.g., using the service without a valid ticket, failing to comply with instructions necessary for safe operation, reckless or dangerous behavior despite a warning, using a discounted ticket without meeting the eligibility requirements, transferring the ticket to a third party for their use, etc.) will result in its revocation. Any remaining days of the ticket’s validity period will not be refunded (pro rata), replaced, or credited. Furthermore, a customer who uses a ticket in breach of the contract or in an abusive manner (see above) must purchase a day pass from the mountain railway company in whose area they are found to cover the cost of the services used. In the event of abusive use, the company reserves the right to file a police report, provided the legal requirements are met.

6. Ticketing System

At the time of purchase, your first and last names, date of birth, and a photo are captured using a digital camera.

7. Refunds for single-day passes, multi-day passes, and season passes; suspension of service

a) If the customer does not wish to use certain days of a multi-day ticket, or is unable to do so due to circumstances within their control, those days will not be refunded (on a pro-rata basis), replaced, or credited.

b) If the operation of the cable car facilities is suspended in part or in full due to snow or weather conditions, the customer is not entitled to a refund of the price paid. Such suspensions of operation, as well as any operational disruptions for any reason whatsoever, do not entitle the customer to a refund. Lost tickets will not be replaced.

8. No right of withdrawal

The customer acknowledges that contracts concluded with GSL constitute “leisure services” within the meaning of consumer protection regulations (Section 18(1)(10) FAGG). Therefore, the customer has no right of withdrawal if such contracts are concluded via distance selling (email, internet, fax, telephone, etc.). For other transactions, a consumer within the meaning of the Consumer Protection Act has a 14-day right of withdrawal (§ 3(1) KschG in conjunction with § 11 FAGG). For all other transactions, withdrawal or exchange is excluded from the moment the contract is concluded.

9. Data Processing

GSL is the data controller under the GDPR for the processing of the customer’s personal data. The customer’s data is processed only in compliance with international and national data protection regulations and for the purpose of fulfilling the contract. The customer can find the complete privacy policy under Privacy Policy.

10. Other Provisions

a) In some cases, it is necessary to create and store digital photos in order to acquire rights and fulfill the contract. GSL has a legitimate interest in this within the meaning of Article 6(1)(f) of the GDPR.

b) Valid identification must be presented for all special rates. All passes are non-transferable.

c) Dogs: must be kept on a leash throughout the entire cable car facility and must wear a bite-proof muzzle.

d) On-mountain rescue: There is a fee for on-mountain rescue services, which costs €175.00; rescue operations outside the cable car operating hours cost €400.00. This does not affect any liability for reimbursement of third-party rescue costs (e.g., helicopter rescue, mountain rescue, etc.).

e) There are no takeoff or landing areas for paragliders in the area served by GSL’s lifts and cable cars. Paragliding is therefore at your own risk. Paragliders are required to remain at least 200 meters away from GSL’s cable car facilities.

f) It is agreed that Austrian law shall apply to all disputes arising from this agreement. For legal transactions with persons who are not consumers within the meaning of the Consumer Protection Act, it is agreed that the Austrian court with local and subject-matter jurisdiction over the registered office of Golm Silvretta Lünersee Tourismus GmbH shall have exclusive jurisdiction.

 March 2025