Terms and Conditions of the Ski School Golm

The following Terms and Conditions apply to all orders, quotes, services, and contracts with the ski school regarding the provision of ski lessons, to the extent permitted under the Vorarlberg Ski School Act.

1. The ski school offers ski lessons (including alpine skiing, snowboarding, telemark skiing, cross-country skiing, and competitive skiing) and childcare services for children at the rates currently posted.

2. The ski school provides the services and assumes the obligations set forth in the provisions of the Vorarlberg Ski School Act. While no specific results can be guaranteed, the ski instructors will, in any case, make every effort to provide ski lessons to the best of their ability and to the best of their knowledge.

3. The customer may no longer withdraw from contracts that have already been concluded (Section 18(1)(10) of the Austrian Consumer Protection Act (FAGG) in conjunction with Section 3(3)(4) of the Austrian Consumer Protection Act (KSchG)).

4. In the event of an injury or illness on the part of the customer, the ski school may — as a gesture of goodwill — refund the pro-rated cost for the days that can no longer be used. In all cases, this is subject to the customer providing a medical certificate from a doctor stating that they are no longer able to attend the ski lessons they have already booked.

5. Cancellations for scheduled private lessons must be made by 3.00 p.m. the day before at the latest. Otherwise, the ski school is entitled to charge the agreed-upon rate for the full day.

6. Prices are total prices and include the applicable sales tax (currently 20%). The ski course fee does not include the use of the ski lifts or the rental of ski equipment.

7. The ski school will not provide any compensation for class time lost due to cable car or lift outages.

8. If weather and snow conditions, official measures, force majeure, the non-operation of mountain railways and ski lifts, or other reasons related to public order and safety prevent ski school lessons from taking place, the ski school is not obligated to provide the services already booked. In this case, the customer is not entitled to a refund of the fees already paid. In such cases, the ski school will endeavor to offer an alternative program. Fees already paid for canceled courses due to the above circumstances will not be refunded.

9. If a minimum number of participants is required for certain group activities (such as specific skill levels, age groups, etc.), the ski school reserves the right to cancel the contract at any time. In this case, the fee already paid will be refunded to the customer. Furthermore, the ski school reserves the right, in the event that a group is reduced to three participants or fewer, to combine groups or to shorten the number of lessons, with a pro-rata refund of the price paid.

If a service that has already been booked is canceled for reasons attributable to the ski school (such as an instructor’s illness), the ski school reserves the right to change the group assignments at its discretion.

If private ski lessons must be canceled due to an instructor’s illness, the customer has the right to cancel the contract and claim a (pro-rata) refund of the fees. For other ski lessons, the ski school expressly reserves the right to change instructors multiple times due to the need for flexible scheduling.

10. If a ski lesson is terminated early due to the customer’s lack of fitness or the use of unsuitable equipment, the customer is not entitled to a refund. Course passes may not be transferred to other persons.

11. Customers must obtain adequate insurance. The ski school assumes no liability for property damage or financial loss caused by negligence. The ski school recommends that all customers purchase accident and liability insurance before the start of the course.

12. Each customer is responsible for the proper return of the equipment rented from the ski school, up to the retail value of such equipment. As the rental provider, the ski school is entitled to require a security deposit in the form of a document (passport, ID card, driver’s license) or a cash deposit. The security deposit does not constitute a potential purchase price for the rented products.

13. In the event of damage caused to its customers, the ski school and its agents will make every effort to identify the person responsible. However, since the ski school has no official authority, it is liable only if it has acted with gross negligence. The customer is responsible for filing a report with the police; the ski school is not obligated to do so.

14. The ski school (including in its capacity as an equipment rental provider) assumes no liability for the timeliness, accuracy, completeness, or quality of the information provided. Liability claims against the ski school relating to material or immaterial damage caused by the use or non-use of the information provided, or by the use of incorrect or incomplete information, are excluded, unless there is evidence of willful misconduct or gross negligence on the part of the ski school.

All offers are subject to change and non-binding. The ski school expressly reserves the right to modify, add to, or remove parts of or the entire offer without prior notice, and to suspend or permanently discontinue publication.

15. Austrian law shall apply. For legal transactions with customers who are not consumers within the meaning of the Consumer Protection Act, the parties agree that the Austrian court with local and subject-matter jurisdiction over the registered office of Golm Silvretta Lünersee Tourismus GmbH shall have exclusive jurisdiction.

16. Should any provision of this Agreement, including the General Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. The provision that is wholly or partially invalid shall be replaced by a provision whose economic effect comes as close as possible to that of the invalid provision.

17. Any side agreements relating to the order or these Terms and Conditions, as well as any amendments thereto, must be in writing to be valid.

18. Credit card payments made to the ski school are processed by TREKKSOFT AG, Hauptstrasse 15, CH-3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. Inquiries regarding the credit card payment should therefore be directed to TREKKSOFT (support@payyo.ch or https://payyo.ch).

May 2024