Reservation and Rental Conditions of the Sportshop Golm

1. Contractual Components
These General Terms and Conditions (GTC) form an integral part of the contract for the provision of services by the contracting party. The current version of these GTC is available to the customer at the on-site check-in terminal (kiosk) and online (https://www.gsl-tourismus.at/en/agb) for online reservations.
These General Terms and Conditions and Terms of Use (hereinafter “GTC”) apply to contracts concluded between Golm Silvretta Lünersee Tourismus GmbH, Weidachstraße 6, 6900 Bregenz, on the one hand, and the customer (“Customer”) on the other hand, regarding the reservation and rental of sports equipment, the sale of accessories or used rental items, as well as various services and consultations.

2. How the reservation platform works
(www.golm.at/sportshop or at the check-in terminal)

2.1. Use of the platform is only possible upon registration — either online or at the check-in terminal on-site at the Sportshop — and involves the permanent disclosure of personal data.

2.2. On the platform, the customer has the option of requesting that sports equipment and accessories from a specific rental category (“rental item”) — but not of a specific model or brand — be made available for the subsequent conclusion of a rental agreement on-site with the Sportshop.

2.3. Upon completing the reservation, the customer automatically receives a reservation confirmation, which they can use to pick up their rental item at the Sportshop.

2.4. Upon pickup of the rental item and payment at the Sportshop, a rental agreement for the rental item in question is automatically concluded under the agreed terms and conditions.

2.5. The customer shall have no claim against the Sportshop if a reservation does not result in the conclusion of a rental agreement for the rental item.

2.6. The Sportshop is not obligated to make the platform available without restriction. In this context, the Sportshop does not guarantee a specific level of platform availability on a calendar-year average.
For technical reasons alone, it is not possible to guarantee a system that is completely error-free or uninterrupted.

3. General Reservation and Rental Terms and Conditions
3.1 Reservation Terms and Conditions
3.1.1. The Sportshop is entitled to reject a customer’s reservation request without providing a reason.

3.1.2. The customer and the Sportshop are entitled at any time to deviate from the terms of a reservation confirmation by mutual agreement.

3.2. Rental Terms and Conditions
3.2.1. The rental agreement for the rental item is concluded between the Sportshop and the customer upon handover of the rental item, in accordance with the terms specified in the reservation. The customer must actively contact the Sportshop on-site and present proof of the reservation.

3.2.2. The customer is required to return the rental item to the Sportshop on the last day of the rental period during the shop’s business hours. If the item is not returned to the Sportshop by the due date, the shop is entitled to charge the daily rental fee for each day the rental period is exceeded and/or to demand the return of the rental item. If the rental item is returned after the end of the last day of the rental period, the rental period shall be deemed to have been exceeded.

3.2.3. The rental fee agreed upon between the Sportshop and the customer applies for the entire duration of the rental, regardless of external factors, weather conditions, or the operation of the facilities required for the use of the sports equipment (e.g., ski lifts, slopes, bike paths, trails).

3.2.4. If the customer does not wish to use the rental item personally, they must notify the Sportshop of this before concluding the rental agreement and provide the Sportshop with the user’s personal data necessary for customizing the rental item (e.g., ski binding or bike adjustments) (e.g., name, address, date of birth, height, weight, athletic abilities relevant to the rental item). It is prohibited to transfer the rental item to persons other than the customer or the designated user.

3.2.5. The rental item will be selected by the Sportshop based on the customer’s or user’s reported physical characteristics and athletic abilities, in accordance with general experience.

3.2.6. The customer is obligated to notify the Sportshop of any breakage, loss, or theft of the rental item within 24 hours and to pay the agreed-upon deductible within 48 hours of providing such notification.
In addition, the customer is obligated to take all measures necessary to enforce the Sportshop’s claims against the insurer within 24 hours of the first request by the Sportshop. This includes, but is not limited to, filing a police report in the event of loss or theft of the rental item or identifying any party responsible for the damage.

3.2.7. If the user registered with the Sportshop for a rental item is unable to use the rental item due to illness, accident, or disability, the obligation to pay rent ceases as of the time the rental item is returned early. However, the Sportshop has the right to require proof of the customer’s inability to use the item by submitting a medical certificate issued by a domestic physician or a domestic medical facility. Any fees already paid to the Sportshop shall be refunded to the customer on a pro rata basis upon submission of such proof and proper return of the rental item.

4. Skis and Accessories
In addition to the General Terms of Use, the following provisions apply to the rental of skis and accessories.

4.1. Ski boots are adjusted to fit the ski bindings; both rental items comply with the safety requirements of ISO Standard 13993. However, no separate safety inspection or adjustment of the rental item in accordance with ISO/ÖNORM standards to meet the customer’s or user’s specific requirements will be performed. If a customer’s own boot does not meet the requirements of the ISO 5355 standard, it will not be accepted.

4.2. The ski binding is adjusted manually according to the ISO rating. If the customer additionally requests a separate electronic binding test in accordance with ISO Standard 11088, this will be performed for an additional fee, the amount of which the Sportshop will disclose on-site upon notification of the special request.

4.3. The Sportshop is liable for damage resulting from breakage or theft of the rental item. In return for the Sportshop’s liability in the event of breakage or theft, the customer shall pay a pro-rata share of the costs in the following amount:

Adults
- Deluxe € 500
- Performance € 350
- Standard € 200

Children
- Performance € 175
- Standard € 100

Poles € 20
Shoes € 100

4.4. The customer has the option to waive the obligation to pay a deductible by paying an additional fee to the Sportshop in the form of the "Peace of Mind Package" prior to the start of the rental period. The amount of the fee is listed online on the platform.

5. Payment Terms
5.1. The rental rate applies only to consecutive days.

5.2. Unless otherwise agreed, the rental fee for the rental item provided by the Sportshop to the customer is due in full prior to the handover of the rental item.

5.3. If the customer fails to return the rental item to the Sportshop by the due date, the resulting charges must be paid upon actual return of the item to the Sportshop. If the Sportshop does not collect the charges immediately upon return, the customer must pay them within 7 days of receiving an invoice from the Sportshop.

6. Liability of the Sport
6.1. The Sportshop is not liable for ensuring that the rental item reserved and/or rented by the customer meets the customer’s personal needs and requirements, or that it has been properly customized by the Sportshop (e.g., ski binding adjustments) due to slight negligence. The Sportshop is solely liable for providing rental equipment that corresponds to the product category requested by the customer and that is state-of-the-art.

6.2. Liability for adverse consequences and damages caused by the Sportshop through slight negligence, excluding personal injury, is excluded in all cases.

6.3. Compensation for damages — excluding personal injury — is limited for each incident causing damage to the individual claimant to the amount of liability insurance coverage actually available from the sports shop for that specific case. If no liability insurance coverage exists, compensation for damages is limited to a maximum amount of € 10.000.00 for each damaging event, to the extent permitted by law.

6.4. The Sportshop is not liable for the accuracy of product descriptions and product images used on the platform to promote the rental item.

6.5. If the customer provides incorrect information regarding personalization and selection of a rental item for themselves or another user, the Sportshop shall in no event be liable; the Sportshop is under no obligation to verify the accuracy or completeness of the information provided by the customer. The Sportshop shall be liable for adverse consequences and damages incurred by the customer due to an incorrect transmission of personal information correctly provided by the customer (e.g., height, weight, or skiing ability) only if the Sportshop should have clearly noticed the incorrect transmission.

6.6. Unless otherwise required by mandatory statutory provisions — particularly those applicable to consumers — claims for damages must be brought before a court within six months of becoming aware of the damage and the party responsible, failing which such claims shall lapse.

6.7. The limitations and exclusions of liability also apply to claims against the Sportshop’s employees, officers, agents, and vicarious agents arising from damages they cause to the customer.

7. Customer Rights and Obligations
7.1. The customer agrees not to use the platform in an abusive or unlawful manner. Customers shall indemnify and hold Sportshop harmless from and against any and all adverse consequences arising from any unlawful, abusive, or otherwise improper use of the platform and the associated services.

7.2. The customer declares that all information provided regarding themselves and the users they have designated is true and accurate. They are obligated to notify the Sportshop immediately of any changes to this information (including, in particular, payment details). The Sportshop reserves the right to verify identification, particularly to verify the eligibility of children and teenagers for discounts. If necessary, additional charges may apply if the requirements for receiving children’s and youth discounts are not met.

7.3. The customer agrees, under penalty of liability, to treat the login credentials for their account with confidentiality and care and not to disclose them to third parties under any circumstances. The customer is required to log out of their account after each use of the platform and to log in again before each subsequent use in order to prevent unauthorized use of their account in the event of loss or theft.

7.4. The customer agrees to indemnify and hold harmless the Sportshop from and against any and all consequences and liabilities resulting from the loss, theft, or disclosure of their login credentials, or the loss, theft, or disclosure of their device while logged into the platform.

7.5. The Customer is required to notify the Sportshop of any changes to their information and/or the information of the users they have designated that are relevant to the Sportshop no later than 2 days before the start of the rental period. The Customer shall indemnify and hold the Sportshop harmless for any failure to provide such notification of changes in a timely manner.

8. Final Provisions
8.1. Contracts concluded between the customer and the Sportshop are governed exclusively by Austrian substantive law, and the applicability of the UN Convention on Contracts for the International Sale of Goods as well as international conflict-of-laws rules is excluded.

8.2. If any provision of these Terms is or becomes void, invalid, or voidable, the remaining provisions shall remain unaffected. Such provisions shall be deemed replaced by valid and enforceable provisions that most closely achieve the intended economic purpose. This also applies in the event of any gaps in the contract.

8.3. It is agreed that Austrian law shall apply to all disputes arising from this agreement. For legal transactions with persons who are not consumers within the meaning of the Consumer Protection Act, it is agreed that the Austrian court having local and subject-matter jurisdiction over the registered office of Golm Silvretta Lünersee Tourismus GmbH shall have exclusive jurisdiction.

9. Data Processing
Golm Silvretta Lünersee Tourismus GmbH is the data controller, as defined by the European General Data Protection Regulation (GDPR), for the processing of the customer’s personal data. The customer’s data is processed only in compliance with international and national data protection regulations and for the purpose of fulfilling the contract.

Customers can find the complete privacy policy at www.gsl-tourismus.at/en/dataprivacy.

We expressly reserve the right to amend these terms and conditions. The current version is available at www.gsl-tourismus.at/en/agb.

August 28, 2025